Civiqo
Initializing secure session…

Run a better office
for thepeopleyou serve.

Civiqo brings every constituent, case, text, and email into one secure place — so your team can focus on people, not paperwork.

app.civiqo.com / lakeside-district / cases
SH
Search 4,128 cases
live · synced 2s ago
C-2041Pothole on 14th & AshburyPublic WorksIn progress2d
A
C-2040Section 8 voucher renewalHousingAwaiting4d
B
C-2039Tree limb blocking sidewalkPublic WorksResolved1d
C
C-2038Streetlight outage reportUtilitiesIn progress3d
D
C-2037Senior care follow-upConstituent SvcResolved0d
E
Outreach campaign “Spring update” · 4,212/4,500 delivered7 staff online
Encrypted end to endYour data, only your officeEvery action loggedNo data ever sharedBuilt for the public sectorPrivacy firstCompliance readyAlways-on backupsEncrypted end to endYour data, only your officeEvery action loggedNo data ever sharedBuilt for the public sectorPrivacy firstCompliance readyAlways-on backups
What's inside

Everything your office runs on, in one place.

No more juggling inboxes, spreadsheets, and sticky notes. Civiqo brings every part of office work together.

Casework

Track every request, end to end.

From the first call to the final follow-up — every constituent issue lives in one place, with status, owner, and history.

Constituents

One record for every person you serve.

Contact details, conversations, casework, and notes — together. Search anyone in your district in seconds.

Text messaging

Two-way SMS your office can actually run on.

Text constituents from a shared inbox. Replies route to the right staff member. STOP, opt-outs, and compliance handled for you.

Email outreach

Send district-wide updates that land.

Build a list, design once, schedule, and watch results in real time. Bounces and unsubscribes managed automatically.

Reports

The numbers your office actually needs.

Casework volume, response times, top issues. Save what matters, export to a spreadsheet, share with leadership.

District map

See your district at a glance.

Map every constituent and every case. Spot the streets that need you most without hunting through spreadsheets.

×
more cases handled per staff member
%
faster response times
%
of your data, only yours
0
data leaks. ever.
How it works

From the first message to a happy constituent.

One simple flow your whole office can follow — no training manual required.

Step 1

They reach out

By text, email, web form, or a phone call to the office.

Step 2

We find them

Civiqo recognizes the constituent and pulls up their full history.

Step 3

Right person, right case

The case lands with the staff member who can actually solve it.

Step 4

Your team helps

Reply, follow up, and update — all from one place.

Step 5

You see results

Track what got done, share progress with leadership, repeat.

Faster resolutionsFewer dropped requestsCleaner audit trailsHappier constituentsCalmer staff
Outreach

Reach your district. However they prefer.

Text or email any group of constituents in minutes — and follow up like you’re sending one message at a time.

SMS Inbox

Texting, the way an office should do it.

A shared inbox your whole team can answer from. Constituents text the office, not a person — and every reply is logged on their record.

DM
Hi! My block hasn’t had garbage pickup for two weeks. Anything you can do?
Got it — I’ve opened case C-2042 with Public Works and assigned Dan. You’ll get an SMS update by EOD.
SH
DM
Your own number Opt-outs handled for you Logged on every constituent
Outreach Campaigns

Email updates that actually get read.

Pick your audience, write your update, schedule it. Watch opens and replies come in — and turn anyone who responds into a tracked case in one click.

Spring District Update
Sending
Segment: Active voters · 12,431 Scheduled: Today, 4:00 PM
Delivered9,418 / 12,431
Open rate
48.2%
Click rate
9.6%
Bounces
0.4%
Send from your own address Bounces handled automatically Replies become cases
Security

Privacy is not a feature.
It’s the foundation.

Your office handles some of the most sensitive information in the country. Civiqo is built so that information stays exactly where it belongs — with you.

private · protected · audit-ready

Encrypted, end to end

Every message, file, and click is protected in transit and at rest.

Your office, sealed off

Your data lives in its own walled space. No other office can ever see it.

We never share your data

Constituent records stay with you. We don’t sell, blend, or repurpose anything.

Phone numbers you control

Your texting account is yours alone — separate keys, separate billing, separate everything.

Every action logged

Who did what, when. A clear, searchable record for accountability and audits.

Backed up, always

Continuous, encrypted backups. If something happens, your work is safe.

SOC 2-alignedGDPR-readyCCPA-readyPublic-sector compliantEncrypted backupsU.S.-based hosting
Get started

The office you wish you ran — starts Monday.

See Civiqo in a 30-minute walkthrough — set up around your office, your district, and the tools you already use.

  • A confirmation email lands in your inbox right away.
  • Someone from the team follows up within one business day.
  • We help move your existing data when you're ready.

Request a demo

Tell us about your office.

Drop your details and we'll send a confirmation right away. Someone from the team follows up within one business day.

By submitting, you agree to be contacted about Civiqo. We never share your info.